Privacy Policy

Sri Durga Foods (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us when using www.sridurgafoods.com. This Privacy Policy explains what data we collect, how we use it, and the rights you have over your information.

1. Information we collect

• Account & contact details: name, email address, phone number, and password (stored as a one-way bcrypt hash — never in plain text).
• Delivery information: shipping addresses including house number, street, landmark, city, state and pincode.
• Order information: products purchased, variants, quantities, order totals and order history.
• Payment information: handled entirely by Razorpay. We receive only the transaction ID, status and signature — no card numbers, CVV or UPI PINs are stored on our servers.
• Technical information: IP address, browser type, device type, anonymised analytics, and cookies used to keep you logged in and remember your cart.

2. How we use your information

• To process and deliver your orders and send transactional updates (order confirmation, dispatch, delivery status).
• To provide customer support and respond to your enquiries.
• To improve our website, product range, and user experience.
• To send promotional communications (only if you have opted in; you may opt out at any time).
• To prevent fraud, abuse, and comply with legal obligations.

3. Cookies and analytics

We use first-party cookies and local storage strictly to keep you signed in, remember your cart contents, save your last-used delivery pincode, and run basic site analytics. We do not sell your browsing data to advertisers. You may disable cookies through your browser settings; some site features may not work fully without them.

4. Data storage and security

Your personal information is stored on secure servers with industry-standard encryption (TLS in transit; hashed passwords at rest). We implement administrative, technical and physical safeguards to protect your data, though no system can be guaranteed 100% secure.

5. Third-party integrations

• Razorpay — processes online payments. Razorpay receives the information needed to complete the transaction (name, email, phone, amount, order ID). View their privacy policy at razorpay.com/privacy.
• Shiprocket — handles shipping. The recipient's name, address, phone, pincode, parcel weight and order details are shared with Shiprocket and the assigned courier partner. View their policy at shiprocket.in/privacy-policy.
• Google Sign-In (optional) — if you choose to sign in with Google, we receive your name, email and profile picture from Google.
• WhatsApp notifications — order updates may be sent via WhatsApp to the phone number you provide.

6. Sharing your information

We never sell, rent or trade your personal information. We share data only with the partners listed above strictly for order fulfilment, and with law-enforcement agencies if required by a valid legal order.

7. Data retention

We retain order records as required for tax, accounting and consumer-protection laws in India (typically up to 7 years). Account information is retained as long as your account is active. You may request deletion of your account by writing to us.

8. Your rights

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and personal data, subject to legal retention obligations.
• Withdraw consent for promotional messages at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details below.

9. Children's privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from anyone under 18 without verified parental consent. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Updates to this policy

We may revise this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised. Continued use of the Website constitutes acceptance of any updates.