Shipping Policy

Sri Durga Foods ships authentic Andhra pickles, pastes, spices and traditional foods all across India through our logistics partner Shiprocket. This Shipping Policy explains how orders are processed, how shipping charges are calculated, and what to expect after placing an order.

1. Order processing time

• Orders placed before 2:00 PM IST on a working day are processed the same day; orders after 2:00 PM IST are processed the following working day.
• Standard processing time is 24–48 hours after order confirmation.
• Orders are not processed or dispatched on Sundays and public holidays.
• You will receive a WhatsApp / email notification once your order is dispatched, along with the courier tracking number.

2. Shipping partner

We ship through Shiprocket, which assigns the most reliable and economical courier partner (Delhivery, Blue Dart, Ekart, DTDC, Xpressbees, Amazon Shipping and others) based on your pincode, package weight and serviceability. The assigned courier may differ between orders.

3. Estimated delivery timelines

• Metro cities (Hyderabad, Chennai, Bengaluru, Mumbai, Delhi, Kolkata): 3–5 business days.
• Tier-2 cities: 4–6 business days.
• Remote / Tier-3 locations: 5–9 business days.
• Timelines are estimates only and may vary due to courier operations, weather, festivals or public holidays.

4. Shipping charges

Shipping charges on Sri Durga Foods are calculated dynamically through the Shiprocket API at the time of checkout. The exact amount you pay depends on the live courier quote for your order, determined by:

• Destination pincode — distance from our warehouse in Nellore (524003), Andhra Pradesh.
• Total shipment weight — calculated from the size variants and quantities in your cart.
• Courier availability and serviceability at the destination.

You can enter your pincode on the Cart page to see an estimated delivery charge before checkout. The final shipping charge is confirmed against your selected delivery address at the Checkout step.

5. Order tracking

Once your order is dispatched, you will receive a tracking number via WhatsApp / email. You can use this number on the courier partner's website (or on shiprocket.in/tracking) to monitor your shipment in real time.

6. Delays and exceptions

• Deliveries may be delayed during monsoons, strikes, natural calamities or major festivals.
• Multiple failed delivery attempts may result in the package being returned to origin (RTO). In such cases, please contact our support team for re-shipping options; additional charges may apply.
• For perishable / temperature-sensitive items, please ensure someone is available at the delivery address.

7. Non-serviceable locations

Certain remote pincodes may be temporarily non-serviceable by our courier partners. If your pincode is non-serviceable, the website will indicate this on the Cart page when you enter your pincode. Please contact us via WhatsApp — in many cases we can arrange an alternative shipment.

8. International shipping

At present we ship within India only. International shipping is not offered through the Website. If you are an NRI or overseas customer, please reach out via WhatsApp for special arrangements.

9. Customer responsibilities

• Provide an accurate delivery address, contact number and 6-digit pincode at checkout.
• Ensure someone is available to receive the parcel during the courier's working hours.
• Inspect the parcel on arrival and report damages/missing items within 24 hours of delivery.